Find answers to the most common questions regarding the Parking Control Service of Parking Service Herceg Novi.
Parking Control Service
Fast and accurate control of parked vehicles in general parking areas.
Customer Service
How does the Parking Control Service work?
The Parking Control Service in general parking areas in Herceg Novi operates in two ways.
The first method is through a special vehicle equipped with advanced hardware and software that automatically scans license plates and checks whether parking has been paid.
The second method involves controllers who patrol the zones and use an application connected to the same verification system.
Customer Service
When does control take action?
If the vehicle is not registered in the system as a paid parking user
If the validity of the daily, digital, or SMS parking ticket has expired
If the user has parked improperly outside marked spaces
If there is suspicion of license plate manipulation or unauthorized use of parking space
⚠️ Important:
Thanks to technology and on-site control, irregularities are detected instantly, ensuring order and parking availability for all users.
FAQ
Frequently Asked Questions
How is parking payment controlled?
By scanning license plates using vehicles equipped with cameras and a real-time verification system.
What if I paid, but I am not sure the system registered it?
We recommend keeping the payment confirmation and contacting the Call Center at 19929 for verification.
What happens if I did not pay for parking in a general parking area?
If parking has not been paid through one of the available methods (SMS message, digital parking ticket, mobile application, or subscription), the controller issues a parking ticket valid for 24 hours. The ticket clearly states the payment deadline that the user must respect.
Can I file a complaint if I believe there was a mistake?
Yes, you can file a complaint by sending an email to the official address office@parkinghn.me, by calling the Call Center at 19929, or in person at the Parking Servis offices, at 4 Trg Maršala Tita, Herceg Novi – during customer service working hours.
