1. What is the time limit for paying after parking the vehicle?

Academic time (free parking)-tolerance, the time provided for paying for parking is 15 minutes in the first hour of parking.

2. Is there a time tolerance until the next payment after the expiry of the paid digital parking ticket or SMS?

After the paid parking time has expired (parking ticket or SMS), there is a time tolerance of 5 minutes.

3. What are the possible reasons for issuing a warrant for paying a daily ticket in cases when the user sent an SMS to pay for parking or bought a digital parking ticket?

The most common cases are:

– an SMS was sent with the license plate number entered incorrectly,

– incorrectly entered car plate numbers,

– missed or omitted letter or number,

 – the license plate number is not completely typed (e.g., AC752 typed instead of HNAC752),

 – the license plate contains diacritical characters that weren’t entered as such (Č, Ć, Š, Đ, Ž),

– the letter O is typed instead of the number 0,

– payment was made for wrong zone.

In any of the above cases, it is necessary that you immediately contact Parking Service Herceg Novi so that an analysis of the issued warrant for paying a daily ticket can be performed and possibly cancelled if it has a basis.

4. Can I request a money refund if I made a mistake while paying for parking via SMS or digital parking ticket?

Parking Service Herceg Novi does not issue refunds in cases where the user made a mistake during parking payments (e.g., incorrect license plate number, wrong zone, incorrect amount, etc.). The user is solely responsible for the accuracy of the entered information and must carefully check all details before purchasing parking ticket.