Most common questions and answers
SMS Parking Payment - General Parking Zones
What do I receive after sending the message?
After sending a correct SMS message, you will receive a reply SMS with details. This message is a valid confirmation that the parking has been successfully paid.
Do I receive a reminder when the parking is about to expire?
Yes. A few minutes before the time expires, you will receive an SMS reminder so you can either extend the parking or remove your vehicle.
What if I sent the message with an error?
If the message contains spaces, symbols, or other errors in entering the license plate number, the system will automatically send a reply notifying you that the message was not correctly generated, along with an example of a correctly formatted message.
What if the system is not working at the moment?
If you do not receive any response, or you receive a message that the system is not functioning, parking must be paid in an alternative way — via a digital ticket (available at kiosks) or through the mobile application.
It is important to note that parking is not considered paid simply by sending an SMS message. The ticket is considered purchased only if the system explicitly sends a reply message confirming successful payment, containing the vehicle data, zone, and parking duration. The user is obliged to check whether the confirmation has been received.
Daily Parking Ticket - General Parking Zones
Where can I buy a daily parking ticket?
You can buy a daily ticket at all designated kiosk locations or by sending an SMS with the vehicle license plate number to the number 14513.
Do I receive a paper ticket and do I need to leave it in the vehicle?
No. The daily ticket is digital and linked to the vehicle’s license plate number, so there is no need to leave anything visible inside the vehicle.
Is the daily ticket valid in all zones?
No. The daily ticket is valid exclusively for the Yellow Zone and cannot be used in other zones (Blue, Red, Purple).
How long is the daily ticket valid?
The daily ticket is valid only for the day it was purchased, within the applicable charging hours.
Digital Parking Ticket - General Parking Zones
Where can I buy a digital parking ticket?
At any sales outlet that displays a notice that it sells DPT – most commonly newsstands, kiosks, and markets near the zones.
Do I receive a paper ticket and do I need to display it in the vehicle?
The digital parking ticket is automatically linked to your vehicle’s license plate number and is immediately visible in the system – which means that parking control can easily verify the status of paid parking.
The user is required to keep the slip and receipt as proof of payment, in case of a possible complaint.
How does the digital parking ticket work?
The digital ticket is purchased at kiosks and designated sales outlets. After entering the zone, period, and vehicle license plate number, the ticket is automatically activated and visible in the control system.
What if I enter the wrong license plate number?
If you enter the wrong license plate number, the purchased ticket will not be valid for your vehicle. Therefore, it is very important to carefully check the data on the slip you receive immediately at the time of purchase.
If you notice an error, contact the employee at the sales point immediately so that the ticket can be canceled and corrected. Subsequent correction is not possible, so it is important to verify the data right after purchase. After cancellation, you will be issued a new correct ticket for the amount already paid.
Subscription Parking Ticket
How can I apply for a subscription ticket?
The application and documentation can be downloaded and submitted in person at the premises of Parking Service Herceg Novi (4 Trg Maršala Tita), or simply filled out online on this page.
Can I park outside my micro-zone?
You can, but the subscription ticket is not valid outside the assigned micro-zone. In that case, parking is charged according to the valid price list.
Does the subscription ticket guarantee a parking space?
No. The subscription ticket allows parking within the assigned micro-zone, but it does not guarantee a free spot.
How long is the subscription ticket valid and when does it start?
The subscription ticket is billed monthly, valid from the first to the last day of the month. The usage period is defined by the contract between the user and Parking Service Herceg Novi.
Do I need to purchase the subscription ticket in person every time?
For the first purchase of a subscription ticket, the user must be present in person in order to sign the contract and verify documentation. Once the subscription ticket is activated and entered into the system, the user can make payments electronically for each following month, according to the conditions defined in the contract.
Which payment methods can legal entities use?
Legal entities can also pay subscription tickets via wire transfer (bank transfer), in accordance with the agreed conditions and deadlines.
Is it possible to change the zone or duration of the subscription parking ticket during the contract period?
Changes are made by signing an annex to the contract and in accordance with applicable rules and the availability of zones. A change is possible only if the user qualifies for a new zone or conditions, and not solely on the basis of an individual request.
What happens if I don’t pay the subscription parking ticket on time?
In case of late payment, the subscription ticket is deactivated in the system, which means the user loses the right to use parking until the outstanding obligations are settled.
Parking Zones - general parking areas
What is the deadline for paying after parking the vehicle?
The user is given a period of 15 minutes from the moment of parking to get informed about the payment method and purchase a parking ticket. After this period, the vehicle is considered parked without a valid ticket and is subject to inspection.
Can I pay for parking by SMS from a foreign number?
No. SMS payment works exclusively with numbers from mobile operators in Montenegro (m:tel, Telenor, One). Sending SMS messages from abroad or while roaming is not possible.
Is there a grace period after the paid parking ticket expires before making the next payment?
No, there is no grace period. After the paid time expires, the user must immediately extend the parking, if the time limitation of the zone allows, or remove the vehicle from the parking space.
What are the possible reasons for being issued a daily ticket payment order if the user has already sent an SMS or purchased a digital parking ticket for parking?
A daily ticket payment order may still be issued if the user sent an SMS or purchased a digital parking ticket, but the license plate number was entered incorrectly (e.g. wrong letter or number, incomplete registration, missing diacritics, confusion of letters and numbers), or if the payment was made for the wrong zone. In such cases, the user should immediately contact Parking Service Herceg Novi to check and possibly cancel the order, in accordance with the valid regulations and procedures of the Company.
Can I request a refund if a mistake was made while paying for parking?
Parking Service Herceg Novi does not provide refunds in cases where the user makes an error when paying for parking services (e.g. incorrect license plate number, wrong zone selected, wrong amount, etc.). The user is solely responsible for the accuracy of the entered data and is obliged to check all information before purchasing a parking ticket.
Special Parking - Under Barriers
How can I pay?
Payment is made at the self-service station upon exiting the parking area – in cash or by card, depending on the location.
What are the prices for charging electric vehicles?
Charging prices vary depending on the operator. Public stations managed by Parking Service use their own system, while private locations (hotels, gas stations) may have different conditions and payment methods.
What types of connectors do the chargers support?
The most common connector types are:
Type 2 (standard connector in Europe)
CCS2 and CHAdeMO (fast charging, available at selected locations)
How can I find the nearest charger?
Check the interactive map on this page and click on the “Take me to the location” button under each marker for direct navigation via Google Maps.
Is Parking Service responsible for vehicle safety?
The use of the special parking lots is at the vehicle owner’s own risk. Parking Service Herceg Novi does not assume responsibility for possible damages, thefts, or losses that may occur while the vehicle is in the garage, except in cases where it is proven that the damage was caused by employee negligence.
What is allowed and what is not?
Users are obliged to respect all posted notices, traffic signals, and markings. Parking is allowed only in designated spots, and each parking space is intended for one motor vehicle. The maximum permitted vehicle height is 2.05 meters, and movement inside the garage is limited to a maximum speed of 10 km/h. Parking in reverse is recommended.
It is forbidden to park outside designated spots, in driveways, in places reserved for persons with disabilities or electric vehicles (unless the vehicle is using the charging service). It is also forbidden to enter vehicles without license plates, cargo vehicles, trailers, buses, as well as vehicles carrying hazardous materials.
Additionally, in the garage it is not allowed: leaving non-operational vehicles, refueling, repairs, washing vehicles, smoking, leaving waste, or conducting any commercial, promotional, or advertising activities without prior approval of the Company.
Pedestrian movement under and around entry/exit barriers is also prohibited.
Is my vehicle insured in the special parking lot?
No. Parking is at the user’s own risk and does not include insurance of the vehicle or items inside it.
Is there video surveillance?
Yes, the special parking lots are covered by video surveillance for monitoring purposes, but this does not imply responsibility for damage caused by third parties.
Special Parking - Garages
What are the parking prices in the garage?
Charging is done per hour, according to the valid price list of Parking Service.
Can I pay by card?
Yes, it is possible to pay both in cash and by card at the self-service station.
Are there electric vehicle chargers in the garage?
Yes, there are 2 stations (Type 2) available, which allow simultaneous charging of 4 vehicles.
What are the prices for charging electric vehicles?
The charging service is billed separately according to the valid tariff.
Electric Vehicle Charging
Are electric chargers available 24/7?
Users are required to independently check prices, charging conditions, and other relevant details directly with the operator responsible for the specific EV station – whether it is Parking Service Herceg Novi or private operators (hotels/gas stations).
What are the prices for charging electric vehicles?
Charging prices vary depending on the operator. Public stations managed by Parking Service use their own system, while private locations (hotels, gas stations) may have different conditions and payment methods.
What types of connectors do the chargers support?
The most common connector types are:
Type 2 (standard connector in Europe)
CCS2 and CHAdeMO (fast charging, available at selected locations)
How can I find the nearest charger?
Check the interactive map on this page and click on the “Take me to the location” button under each marker for direct navigation via Google Maps.
Vehicle Relocation Service
How can I find out where my vehicle is located?
If you suspect that your vehicle has been relocated, call 19800 for confirmation and further details.
How can I retrieve my vehicle?
You can retrieve your vehicle at the impound lot on Druga Dalmatinska Street, Igalo, after prior confirmation and contacting the competent service. Payment is made on the spot.
Technical Support Service
When can I contact the Technical Support Service?
The Technical Support Service is available 24 hours a day, 7 days a week.
What should I do if the self-service station is not working?
Immediately call +382 67 107 303 or +382 67 107 304. Our team will respond quickly and resolve the issue, either by coming on-site or via remote assistance.
Can technical support also assist over the phone?
Yes. In many cases, our operators can guide you through the steps to solve the problem without the need to come to the location.
Which locations are covered by the Technical Support Service?
Technical support is primarily intended for users of special parking areas under the responsibility of Parking Service Herceg Novi.
Parking Control Service
How is parking payment controlled?
By scanning license plates using vehicles equipped with cameras and a real-time verification system.
What if I paid, but I am not sure the system registered it?
We recommend keeping the payment confirmation and contacting the Call Center at 19929 for verification.
What happens if I did not pay for parking in a general parking area?
If parking has not been paid through one of the available methods (SMS message, digital parking ticket, mobile application, or subscription), the controller issues a parking ticket valid for 24 hours. The ticket clearly states the payment deadline that the user must respect.
Can I file a complaint if I believe there was a mistake?
Yes, you can file a complaint by sending an email to the official address office@parkinghn.me, by calling the Call Center at 19929, or in person at the Parking Service offices, at 4 Trg Maršala Tita, Herceg Novi – during customer service working hours.
Logistics Service - Coming Soon!
Who can use the logistics service?
Businesses and citizens who need delivery in traffic-restricted zones.
Is delivery limited to certain parts of the city?
Yes, the service primarily operates in the pedestrian zone.
How can I book the service?
By contacting Parking Service Herceg Novi through the Call Center at 19929.
What are the advantages of electric vehicles?
Less pollution, quieter operation, and preservation of the tourist environment.
Frequently Asked Questions
